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Web Hosting Support

Use information below to start uploading your Web site. If you need additional help please submit your inquiry by Support Request on the left and we will respond within 1 business day.

Domain Name Transfer

In order for Vigord Internet Services to host your domain, it is necessary to associate your domain name with Vigord Internet Services' domain name servers (DNS), so that your domain name's IP address can be found on the Internet and, therefore, you Web site displayed properly by the browsers. To change DNS servers for your domain, your domain record must be updated with the registrar where your domain name is registered. You can do it yourself or we can help you do it for free.

Vigord Internet Services Domain Name Servers (DNS)

Primary DNS server name:
Primary DNS server IP address:
Secondary DNS server name:
Secondary DNS server IP address:

Control Panel

This is a central location to manage all aspects of your Web hosting account. You can access your Control Panel at or http://(assigned-IP-address)/cpanel or securely at or https://(assigned-IP-address):2083/.

Uploading Your Web Site

Once you sign up for any of our Web Hosting plans, in your welcome e-mail note you will receive everything you need to start uploading your Web site: your username, password and IP address for your domain. Although we provide File Manager accessed from your Control Panel, that can help you work with your files, it is recommended that you maintain copies of all your site's files on your local computer and upload them when needed.

For uploading you can use any FTP client program. Just set up your software to point to your domain name (with or without fpt prefix), for example,, or with assigned IP address from the Vigord welcome e-mail note. Enter provided username and password to log in and you will then be in your home directory.

Your domain can be accessed with IP address at http://(assigned-IP-address)/~(username).

Note: Every Web site hosted with Vigord Internet Services can be accessed with or without www prefix, i.e. either at or at

Home Directory

As soon as you sign up your home directory will be set up with some necessary directories and files.

Important Note: Please don't delete any of the directories or files originally set up in your home directory. By doing so, you might completely disable proper functioning of you Web site.

The following directories and files are automatically placed in your home directory:

  • public_html - this directory stores all HTML and other files for your Web site (same as the www directory);
  • www - alias of public_html, stores all HTML and other files for your Web site;
  • public_html/cgi-bin - your own cgi-bin directory, where you store your cgi scripts;
  • public_ftp - used for your anonymous FTP users to download public files that you place there;
  • public_ftp/incoming - used for your anonymous FTP users to upload files;
  • mail - used for your e-mail related files.

Note to Microsoft FrontPage Users: Customers with FrontPage extensions installed on their site should use only the FrontPage publishing feature to transfer files. Using regular FTP can corrupt the extensions, disabling the functionality of the FrontPage web and requiring that the site be deleted to reinstall the extensions.

Mail Settings

In order to properly set up an operational e-mail address on your domain, there are two things to do:

  • Create an e-mail address using the Control Panel's E-Mail tool.
  • Set up your e-mail client software (Netscape/Mozilla Mail, MS Outlook, Eudora, etc.) to point to proper e-mail servers and usernames (see below).

Let's assume that your username is myemail and your domain name is, as in In that case make sure to set up the following to properly retrieve your e-mail:

  • Incoming mail (POP3) server:;
  • Incoming mail server username:;
  • Outgoing mail (SMTP) server:;
  • Outgoing mail server username:

Also, you can always access your e-mail with any Web browser through Webmail facility at, or at this site from the main menu.


You can create subdomains such as from your Control Panel. At that time, a new directory will be created in your public_html directory, such as public_html/mysubdomain, which you can use to place all the HTML and other files belonging to your subdomain. Your subdomain will be accessed at and can be seen as a separate Web site.

CGI Scripts

Place all your CGI scripts in the cgi-bin directory in your public_html or www directory as simple ASCII (text) files.

Our server paths for CGI scripts are:

  • perl5: /usr/bin/perl
  • perl5.003: /usr/bin/perl5.003
  • perl5.004: /usr/bin/perl5.004
  • sendmail: /usr/sbin/sendmail
  • date: /bin/date
  • python: /usr/bin/python

Make sure to establish proper executable permissions for your script files. You can set them up with your FTP client program or directly within File Manager in your Control Panel.


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